For general inquiries on our programs and services, please call 905-641-5222.

The following 24/7 crisis and information is available:

Distress Centre Niagara: 905-688-3711

COAST: 1-866-550-5205 (Press 1)

Mental Health and Addictions Access Line: 1-866-550-5205 (Press 2)

Privacy

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Our Commitment to Protecting Your Privacy

CMHA Niagara will collect, use and share information regarding its clients, contracts, and donors.

CMHA Niagara may collect data for the following reasons:

  • To provide mental health care
  • To communicate or consult with other health care providers
  • To communicate with its funding providers including, but not limited to:
    • The Ministry of Health and Long Term Care
    • The Ministry of Training, Colleges and Universities
    • United Way of St. Catharines and District, United Way of Niagara Falls and Greater Fort Erie, and the City of Niagara Falls and the Town of Fort Erie
  • To arrange payments for clients and creditors
  • To plan, manage and administer CMHA Niagara programs and services
  • For fundraising activities
  • For other purposes as permitted or required by law

Your mental health information is stored in accordance with the CMHA Niagara Consumer Files – Maintenance and Destruction Policy and as required by law. Other information is destroyed, shredded, erased or made anonymous.

You have the right to:

Ask for a copy of your mental health information.

Ask us to make corrections to inaccurate or incomplete health information.

Be told if your information is lost, stolen or shared with someone without authorization.

Change your mind if you have previously given us permission to use or share your mental health information.

Questions or complaints about our privacy practices at CMHA Niagara can be addressed to the Privacy Officer, George Kurzawa, at info@cmhaniagara.ca.

You may also make a complaint to the Information and Privacy Commissioner of Ontario, by calling (416) 326-3333 or toll-free at 1 800 387-0073, or by visiting their website at: www.ipc.on.ca.