One of the comments I hear staff say when asked what is it about the working in the Walk In Counselling program that stands out for them, is that they get to be part of a process that helps people right away. Being able to respond to someone who is in crisis and feeling vulnerable in the same day they make contact with the organization helps staff feel like they are making a difference.
The other way having access to immediate service is seen as being beneficial is that for the times you are speaking with someone on the phone or outside of the Walk In Counselling Program it is a referral we can make with some confidence knowing that person has someone they can connect with right away if they need that.
When staff feel they are able to be helpful it serves to keep them energized and excited to do the hard work they do. Ultimately this impacts on the client for they get to have access to services that do not require them to go on a wait list and meet with staff who are eager to be of assistance for them.