Despite continuous funding pressures and increased demands for services, our Branch has shown that it can surmount all obstacles to providing quality care. We are very pleased to have achieved Accreditation with Commendation from Accreditation Canada, surpassing their high standards.
Our emphasis is on continuous quality improvement and we have established a reputation for quality work that is evaluated not by peers, but by a credible third party. All of the credit goes to our very hard working Board of Directors, staff members, and clients; in particular our Client and Family Advisory Committee. Our overall score of 97.8 % of achieved standards speaks to the dedication of our people.
Some of the reviewer comments regarding our various constituents are outlined below:
“[Board of Directors] are fully engaged … and are committed to being a leader and role model in shaping an integrated mental health delivery system … they set a strong example for placing the client first”
“[community partners] commented on the organization’s ability to promote and support an integrated mental health system …”
“[leadership] has developed unique program models for Justice clients and they have a strong interest in evidence-based practice.”
“[staff] … take the lead for client and staff quality issues…communication appears to flow transparently between management and staff…concerns are addressed in a timely manner.”
“[Client and Family Advisory] is engaged and productive … their advice is seriously considered … [they] feel respected by the management team.”
The full report can be viewed on our website on our Reports and Statistics page.
We are proud of our Branch and our accomplishments.